Android Phones

Is Verizon replacing defective phones with Droid 2 and Incredibles?

August 20, 2010 | by Andrew Kameka

HTC, Motorola, Verizon


Imagine being frustrated with a defective Motorola Droid or Droid Eris, only to have a Verizon sales rep offer a Droid 2 or Droid Incredible as a replacement. That’s not a bad deal, and it’s exactly what happened to a couple of Droid-Life readers whose phones were still under warranty. Both customers  were given the option of getting yet another reburbished model or switching to something newer and fresher. (Note: this is for warranty claims only, not insurance claims for physically damaged phones).

This is probably not Verizon’s official policy and done on a store-by-store basis; but if your phone is constantly giving problems without any incident of physical harm to it, you might try your luck. It will be a tough sell given the limited availability of these phones, but the worst they can tell you is “No.”

It’s quite an upgrade going from the Eris to Incredible considering the boost in screen size, processing power, and overall experience. On the other hand, some Droid 1 purists may not be too excited about leaving behind the old keyboard and stock Android experience for a newer keyboard and Motorola’s customizations. I’m sure plenty of you would gladly take that deal, however.