June 7, 2010 | by Andrew Kameka
British Gmail users have had to use @googlemail.com e-mail addresses because of a legal dispute that Google resolved this year. But when users switch their “firstname.lastname@example.org” to “email@example.com,” they experience GTalk log-in errors that prevent them from checking in to chat or download from the Android Market.
Changing the account back to @googlemail fixes the issue temporarily, but that doesn’t solve the root problem. The Google help forums have had several people searching for a fix that didn’t require wiping their phone data and starting over.
Thankfully, Androinica has clever readers who typically discover a workaround for these sorts of things. We received a tip from loyal reader BegottenSun who pointed out that this problem can usually be solved by doing a quick cache clear. Here are the directions sent to us via Begottensun:
Warning: This trick works for almost everyone who uses it but a couple of people have reported problems. Backup your data before attempting it.
- Press the Menu button and navigate to Settings > Applications > Manage Applications
- Select Gmail and then press the “Clear Data” button
- Go back and choose Gmail Storage, and then press Clear Data
- Go back and choose Google Apps, and then press Clear Cache
Go to Gmail, you will be asked to sign in. Sign in using “firstname.lastname@example.org” instead of “email@example.com” and everything will sign in properly! NO Switch back to googlemail required.
This tip is a repost of a previous article we published that was lost in a recent server switch.